Processing time is 1-2 days Within Lagos and 3-4 working days outside Lagos. International Deliveries 5-7 Working days. Processing times start a day after checkout and payment confirmed
Shipping rates are calculated at checkout and vary depending on your delivery location.
Please notify us by sending an email or WhatsApp 08180004252 or 08180004153 with your order number. You will receive a dispatch/delivery notification within the specified processing time.
Item not delivered?
If you have not yet received your order within the estimated delivery time, please allow an extra 3 days before contacting us because packages may have been delayed by the selected courier service. Once items are dispatched it is the responsibility of the courier service to ensure items are delivered. Items will be resent if returned to us by the courier.
Customs and Duties Charges
Shipments crossing international borders (outside the US) are most likely subjected to the assessment of duties and taxes imposed by the delivery country's government. These charges will be included at checkout except otherwise required by the delivery countries (some countries require duties to be paid at the border). If you have any further questions or concerns regarding our policy, please don't hesitate to contact our customer support team. Total Wrap
At Totalwrap, we strive to provide high-quality pieces and excellent customer service. To ensure transparency and clarity regarding our return and refund policy, we have implemented the following No Refund Policy:
Returns: We do not accept returns or a refund on any of our products. We encourage our customers to carefully review the product details, size charts, and descriptions before making a purchase to ensure the right fit and satisfaction.
Exchanges: We accept exchanges. Exchange must be done within 24 hours After receiving your order or a message must be sent within 12 hours, Exchange are not allowed after 48 hours for orders delivered within Lagos. For Outside Lagos exchange must be sent within 48 hours a message must be sent within 12 hours of receipt. We understand that sizing can be a concern, and therefore, we have provided a size chart to help customers choose their correct sizes. Customers are advised to speak to our customer support team if they need clarification before placing an order.
Defective or Incorrect Items: In the event that you receive a defective or incorrect item, please contact our customer support team immediately. We will work with you to resolve the issue.
Please note that this No Refund Policy is applicable to all purchases made from Total Wrap. By placing an order with us, you agree to the terms and conditions outlined in this policy. We value your support and are committed to providing you with the best possible shopping experience. If you have any further questions or concerns regarding our policy, please don’t hesitate to contact our customer support team
Contact us if you have any other questions and/or concerns.
Call: +23408180004152 (Between 10am & 6pm Gmt)
Whatsapp Us : +2348180004152
Whatsapp Us : +2348180004153